Terms and conditions

/Terms and conditions
Terms and conditions 2016-12-21T08:27:12+00:00

Terms and conditions
LEMCO Rehab & Fysio is a danish company dedicated to help people with various mobility challenges. The company was founded in 1983. Below you find the trade conditions for making online purchases at lemco.dk which is the property of:

LEMCO Rehab & Fysio ApS
Fabriksvej 3
3000 Hesingør
Denmark

VAT Number: 40159916

 General terms and conditions are mutually binding, and you should read them carefully. If you have any questions about our terms and conditions, you are of course welcome to contact us at info@lemco.dk or call us at +45 3325 4002

Please note that we reserve the right to continuously update our terms and conditions, so you are encouraged to review these every time you shop at lemco.dk

Terms for shopping
Placing orders and the conclusion of an agreement for the purchase and delivery of goods at Lemco.dk assumes that you are +18 years old 

On Lemco.dk  you can order and purchase various solutions. If you have questions for our solutions, we would love to help you.

When you shop at this site, agreements made is a subject under Danish law. The agreement is subject to the condition that the executed payment will be finally approved. If you do not receive an order confirmation, we encourage you to contact us as this may be due to technical errors.

In order for us to complete your order, it’s necessary for us, that you agree to these terms and conditions.

Prices: 

Prices for individuals inside EU:
All prices on Lemco.dk indicated includes VAT. The prices are current prices and subject to change.

Prices for companies (Outside Denmark) inside EU:
Please contact us, so we can handle your order. We can ship without TAX for companies with vat number. 

Prices outside EU
For european countries outside EU: All prices are without VAT, but includes freight costs. The prices are current prices and subject to change.

Payment
You can pay using following payment cards (VISA/ VISA electron and MasterCard/Maestro)

If you pay by debit or credit card, your card information is sent from Lemco.dk to NETS (TELLER) via a secure, encrypted SSL connection. This is done in collaboration with EPAY, which complies with all applicable safety regulations on handling credit card information. The amount corresponding to the value of your order is reserved on your payment card when your order is placed.

We withdraw the reserved amount from your credit card when your goods are dispatched. There will never be deducted an amount greater than what you have approved. The total purchase price stated in the order confirmation.

Freight and Delivery
Our prices includes freight cost in most cases. Some items are of an weight or odd size, that freight costs will be added.

We will process your order as soon as possible. For orders placed from outside Denmark, we will dispatch your order within 1-3 working days. Normally you will receive the goods ordered within 10 days after we dispatched the order.

You undertake to ensure that your order can be delivered to the desired address and that you or someone else who is eligible to receive the goods, accept the goods.

By the wish that the package can be delivered at the desired address without any persons to receive the package, we would like to point out that neither the freight company or LEMCO is liable for damages in case of theft or other incidents, where unwanted third party persons, steals or damages the package after it has been delivered to the desired address. 

Right to return
You have the right to withdraw the purchase of goods on Lemco.dk

You have the right to withdraw from the contract within fourteen (14) days without giving any reason.

The withdrawal period will expire after fourteen (14) days from the day on which you or a specified third party other than the carrier and indicated by you acquires the physical possession of the products. Before the end of this 14 days period you shall notify us, that you will exercise your right of cancellation. 

Please note that, you must pay the cost of returning the goods. Lemco has good rates and can help you to find a suitable carrier. You can also cancel by refusing to accept it. If you do this, you must also remember that you must give us notice.

From the time that we are notified, you have 14 days to return the products to a specified return address. The address is dependent of the type of product and will be stated after we have received your notification regarding your withdrawal, due to our various shipping locations. It is enough, that by the deadline the product / goods are handled over to a company that has undertaken it to forward it to us. If you want proof that you have sent the product back in time, send the product in a way, that ensures you to get a receipt.

We require that the products are returned in the same condition and quantity as it was received. If the product has been damaged during this period, only a part of the total amount originally payed will be refunded equal to what LEMCO believes that the product is worth in a resale.

As the original packaging in some cases may represent a significant portion of the product value, it may mean that the product can not be deemed to be returned in the same condition and quantity if the packaging is not included. Therefore always remember to save the packaging, until you are sure that you will keep the product. Do not affixing of stickers or write on the original packaging. Pack in newspapers or cardboard . Labels must be placed on the shipping carton.

For any guidance as to how the product will safely come back to us, please contact us .

Since the withdrawal means that you regret your purchase, the price will be refunded and will be transferred to your payment card. It happens as soon as we have received the product and have verified that it meets the rules for withdrawal. Please note We do not accept packages sent by COD or similar .

Warranty
When you as a individuals shop at Lemco.dk you have a 2 year warranty right in accordance with the purchase act .

If the complaint is justified the item will be repaired or replaced, or you get a price reduction or refund depending on the specific situation. Of course it is a requirement that the defect is not caused by incorrect use of the product or other injurious behavior. You should always claim within a reasonable time after you have discovered a possible defect in the product. If a complaint within two months after the defect is discovered, the claim is considered timely. 

When you return the product, please clearly state what is advertised above. Remember that the product must always be returned in protective packaging and be sure to get a receipt for shipment so that we can reimburse your shipping costs if your claim is justified.

For any guidance as to how the product will safely come back to us, please contact us.
If you want to make use of your return, please call us so we can arrange to which location the products has to be must be returned. Note We do not accept packages sent by COD or similar. If you send the product for cancellation or complaints, you will always get a e-mail, when we receive the product. The e-mail provides information on the ongoing process of dealing with your cancellation/complaint.

Personal Info
To make a purchase on this website we need you to give us the following informations:

Name
Address
Telephonnumber
E-mail address

We record your personal information for the purposes of delivering goods to you. Personal information registered at Lemco.dk and is kept for five years, after which the data are deleted. When collecting personal information through our website, we ensure that it is always done with your express consent, so that you are informed of exactly what information is collected and why.

We consider the information that you enter in connection with a purchase at lemco.dk as confidential.The information is processed by LEMCO and any external partners in accordance with applicable Danish law.

We store and will only disclose information that is necessary to implement the agreement that you have agreed with us, including information about the e-mail address and information that concerns you. For example it is necessary to leave the relevant information about the name, address and telephone number for the courier. You can always access the information, we have about you by contacting us at the address below or e-mail. Is there any false information registered or you have other objections, you can contact us in order to rectify the data. You can according to the law object to the registration.

Cookies
At lemco.dk we use cookies with the purpose to optimise the website and its functionality and through that optimisation make your your visit, at our site as simple as possible. You can at any time delete cookies from your computer by accessing the settings of your browser.

Log statistics
We use log statistics on lemco.dk meaning that a statistical system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the site they left, etc..

Log statistics are used only for the purpose of optimising Lemco..dk

CONTACT US

LEMCO Rehab & Fysio ApS
Fabriksvej 3
3000 Helsingør
Denmark
Tel: + 45 3325 4002
Email: info@lemco.dk